Reference

Privacy for DANA and QRIS Accounts

Your account privacy choices are set out before you join the lobby, including how we treat login details, cookie settings, and wallet records tied to DANA, OVO, GoPay…

Account data useDANA record careCookie controlsPrivacy request path
qqstra88 Privacy for DANA and QRIS Accounts
PRIVACY HELP

Privacy Help Through Local Channels

Privacy questions should reach the team that can check your account trail, not a general inbox. We give you three contact paths so you can ask about stored data, cookie choices, payment-record correction, or account access history. For faster checking, send your registered phone number, the payment rail involved, and the date range you want us to inspect.

Team online

Live chat privacy desk

Use live chat from 10:00 to 02:00 WIB when you need a quick privacy check on login alerts, cookie settings, or a DANA, OVO, GoPay, or QRIS record linked to your account.

Email request channel

Send privacy requests to [email protected] with your registered phone number and the detail you want checked. We aim to reply with the next account step within one working day.

Account request path

From a mobile browser, go to Account > Privacy Requests to ask for data access, correction, or removal. The same path works after login on Android Chrome and iOS Safari.

ACCOUNT HANDLING

How We Handle Your Account Data

Privacy handling starts at account creation and continues through wallet checks, game access, and support contact.

Data we collect

We collect your registered phone number, login activity, device type, wallet rail, and support messages so we can run account checks, respond to privacy requests, and investigate unusual access patterns.

Payment record use

DANA, OVO, GoPay, and QRIS records are used to match wallet activity to your account. We check timestamps, account names, and transaction proof before correcting or releasing any payment-related data.

Cookie controls

Cookies help keep your session active, remember language choices, and detect repeated failed logins. You can clear cookies in your browser, then log in again to rebuild a clean session.

Account security

We ask for account confirmation before discussing privacy records. If your phone number changes, support may request payment rail details or recent login timing before making any data change.

Retention timing

We keep account and payment records only as long as needed for service, dispute handling, fraud checks, or legal duties. Older records may be removed or anonymised when no longer required.

Change requests

You can ask us to correct inaccurate account details, review stored contact data, or remove data that is no longer needed. Start through Account > Privacy Requests or email [email protected].

Privacy Questions Before You Join

Before you open an account, it is fair to ask what happens to your data and how much control you have after registration. These answers focus on the Privacy Policy only: account details, payment records, cookies, support contact, access rights, and the steps you can take when something needs correction.

We collect the details needed to set up and protect your account, such as registered phone number, login activity, device type, and support messages. Payment records are added only when you use DANA, OVO, GoPay, or QRIS.

We use local payment records to confirm wallet activity, match account ownership, investigate disputed transactions, and respond to privacy requests. We do not use those records to sell your personal data to outside advertisers.

Yes. Go to Account > Privacy Requests after login, or email [email protected] from your registered contact. We may ask for confirmation before sharing account data so another person cannot access your records.

Cookies help keep your session active, remember language choices, and flag repeated failed logins. You can clear them through your browser settings, but you may need to log in again after doing so.

Send the correction request through Account > Privacy Requests with the exact field, date, and payment rail involved. For QRIS or wallet records, include the transaction time so our team can compare the account trail.

Yes, but only as account data. We may record session timing, device type, and game-category access to protect the account and resolve disputes. The policy does not change game rules or eligibility terms.

Use live chat from 10:00 to 02:00 WIB or email [email protected] with your registered phone number. Some records may be retained where security checks, disputes, or legal duties require retention.